UX & Product Design
I design complex workflows for the people who use them every day: enterprise payments, university systems, and cloud infrastructure. I start by watching real work, then make the hard parts simpler without slowing the experts down.
A global payments network · 2018–2020
One boarding flow for every merchant
Led UX for enterprise merchant boarding, shipping a save-as-you-go flow that reduced abandoned sign-ups, then designed a single conversational flow to bring small businesses onto the same platform.
University of Washington, for the Kuali Student consortium · 2010–2012
One course proposal for many universities
Designed course proposal for an open-source curriculum system built by a consortium of universities: one configurable form to replace paper and green-screen processes, and a hard lesson about designing for expert speed.